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Terms of service

Effective Date: January 1, 2025
Last Updated: April 8, 2025

Welcome to GrowthTroops. By accessing or using our website, platform, or services (the “Service”), you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully.

1. Overview

GrowthTroops is a B2B platform offering AI-powered sales performance tools and coaching services designed to help offshore sales teams perform at US enterprise standards. The platform analyzes calls, provides coaching (both AI and human-in-the-loop), and integrates with CRM systems to optimize rep output.

2. Acceptance of Terms

By accessing or using GrowthTroops, you:

  • Confirm that you are authorized to act on behalf of your organization.

  • Agree to these Terms and our Privacy Policy.

  • Acknowledge that use of the platform is governed by these legal terms.

If you do not agree with these Terms, you may not use our Services.

3. Eligibility

Our services are available only to businesses or individuals authorized to act on behalf of a business. You must be at least 18 years old to use GrowthTroops.

4. Account & Access

  • Each user must have an assigned account. You’re responsible for all activity under your login credentials.

  • You must provide accurate, current, and complete information.

  • You may not share login credentials or access with unauthorized users.

5. Use of the Platform

You agree to use GrowthTroops only for lawful business purposes and in accordance with these Terms. You may not:

  • Use the platform for illegal, harmful, or abusive activities.

  • Reverse engineer, decompile, or otherwise attempt to extract source code.

  • Access the platform to build a competing product or service.

6. Data & Privacy

We handle data responsibly and securely. See our Privacy Policy for full details.

By using our Services, you grant us permission to:

  • Analyze call data, speech inputs, and CRM data for coaching and performance improvement.

  • Store and process your data as outlined in our privacy practices.

  • Share data with integrated tools (e.g. Salesforce, HubSpot) as authorized by your organization.

All data remains the property of your organization. We do not sell your data.

7. AI Coaching & Human-in-the-Loop Feedback

Our platform includes:

  • AI-generated insights based on call and CRM analysis.

  • Human coaches (optional, based on plan) who may provide performance feedback.

These tools are intended for enablement, not evaluation. You retain full discretion on how to use coaching recommendations.

8. CRM & Third-Party Integrations

GrowthTroops may integrate with CRMs and third-party services. You are responsible for:

  • Ensuring proper setup and connection.

  • Complying with those platforms’ terms of service.

We are not liable for data loss or security issues originating from third-party tools.

9. Intellectual Property

All GrowthTroops software, branding, content, and proprietary technology are owned by or licensed to us. You may not copy, reproduce, modify, or distribute any part of the platform unless explicitly permitted.

10. Fees & Billing

Access to the Service may require a paid subscription. All fees are:

  • Quoted in USD unless stated otherwise.

  • Billed according to your subscription agreement.

  • Non-refundable, unless otherwise agreed in writing.

GrowthTroops may suspend access for non-payment or misuse of the platform.

11. Termination

We reserve the right to suspend or terminate your access to the Service if:

  • You breach these Terms.

  • Your organization ceases payment.

  • Required by law or regulatory authority.

You may also terminate use at any time. Data retention terms are outlined in our Privacy Policy.

12. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee:

  • Sales performance outcomes.

  • Accent improvement or call success.

  • Continuous, uninterrupted service.

13. Limitation of Liability

To the maximum extent permitted by law, GrowthTroops shall not be liable for:

  • Indirect, incidental, or consequential damages.

  • Loss of profits, data, or reputation.

  • Errors in AI-generated recommendations or coaching outputs.

Total liability is limited to the amount paid by your organization in the 12 months preceding the claim.

14. Changes to These Terms

We may update these Terms at any time. If we make material changes, we’ll notify you via email or in-app message. Continued use of the Service after changes constitutes acceptance.

15. Governing Law

These Terms are governed by the laws of [Insert Governing State/Country]. Any disputes shall be resolved in the courts of [Insert Jurisdiction].

16. Contact Us

For questions, concerns, or support, contact us at: